Exchange Supplies delivery


When you check out with an order value of more than £25, for a delivery to a UK delivery address you'll be given 2 choices for shipping when you checkout.

These are 'free standard delivery' and 'Express delivery'.

Free standard delivery
This will go out the same day, usually with Royal Mail 48 / second class post, which is fairly reliable, but can take up to 5 working days.

and
Express delivery.
Express Shipping is only possible for UK delivery addresses. Express Delivery costs £6.66 plus VAT (so £7.99 including VAT). We mainly use Royal Mail 24 Tracked, and DPD to deliver express shipping orders. We also sometimes - depending on the order weight, product, and size - use FedEx or Movianto.

For orders sent via Royal Mail tracked 24, DPD, and FedEx we email you a tracking reference so you can log into their website and follow your order from door to door.

We guarantee to ship all orders placed by 3pm the same day, orders placed later than this may go out the following day.


Overseas
If your delivery address is outside the UK, the shop will calculate the shipping cost during checkout based on the delivery address - however, we have to charge shipping at cost, and we may email to request additional payment if the cost is going to be greater than the website quote.

We ship to most countries, you will see which when you log in/ specify your delivery address, and we do everything possible to ship in such a way that your order will arrive.


Discreet packaging
Exchange Supplies is an organisation with our roots in the provision of confidential drug services, and we absolutely understand the need for discretion in the outer packaging of our goods when shipping to individual customers.

If you tick the discreet packaging tick box your order will be shipped in plain packaging, looking just like any other mail order package. There will be no branding, stickers, logos, or stamps on the outside that would enable someone to guess what the contents are. For UK orders we usually use Royal Mail tracked service as this is likely to draw less attention than an orange TNT lorry.

Overseas orders may have to contain a customs notification declaring the contents.

Exchange Supplies Terms & Conditions for customers, and use of our website and its contents

Customers
The price payable for the goods is that as set out at the time you place your order and should coincide with those prices listed within the website. VAT, where applicable, is included in all prices displayed online. We reserve the right to adjust these prices without warning or prior notice. Errors and Omissions are unlikely because the webshop is integrated with our accounts system, but we have to stipulate that they are excepted (E&OE).

CONTACT

Exchange Supplies,
1 Great Western Industrial Centre,
Dorchester, Dorset DT1 1RD, UK

info@exchangesupplies.org

01305 262244

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