Our vision, mission, and values statements


We think it is important that everyone – our customers, the people who use our products, and us – to be clear about who Exchange Supplies are, what we do, and why we do it.

These things are most succinctly stated in an our vision, mission, and values statements, which were again revised and updated in January 2017 to declare the following:

Our vision
  • is of a world where there is no transmission of blood borne viruses between injecting drug users, where using drugs is no longer a cause for discrimination, and where society does all it can to promote health and prevent drug related harm with free access to appropriate injecting equipment, and a right to treatment.

Our Mission
  • is to be the go-to supplier for injecting equipment perfectly adapted to reduce the spread of blood borne viruses, to maximize our impact on the reduction of drug related harm – particularly blood borne virus transmission – by revolutionising injecting equipment, and providing free access to accurate detailed harm reduction information online, and in print.

Our Values
  • We share the desire to do what we do as well as we can, together making Exchange Supplies a great social enterprise. We are committed to achieving our goals while showing mutual respect for each other, our customers, users of our products, our suppliers, the wider community, and the environment.

Being a social enterprise
Social Enterprises are different from traditional for profit companies whose principle concern is their financial bottom line –  social enterprises work to be successful profitable businesses that also achieve social and health objectives or ‘a triple bottom line’.

For us at Exchange Supplies we measure our success as a business not only by our financial profitability (which is important), but also by our progress towards achieving our health and social objectives.

Our health objective is to:
  • Reduce the health impacts of injecting drug use, particularly the transmission of blood borne viruses; and
Our social objectives are to:
  • Provide employment to people who use, or have used, drugs; and
  • Be part of the broader movement of people and organisations who share our vision.

We are collectively committed to investing effort, and our surpluses, in maximizing the financial, health, and social impacts of our work.


This was an development of our Vision, Mission, and Values statement in 2016 which were:
Our Vision
Is of a world where society does all it can to prevent drug related harm, with universal healthcare that considers equitable access to health interventions, appropriate products and services to be a human right.

Our Mission
Our mission is to be a world class social enterprise, setting the highest standards for effectiveness, innovation, quality, efficiency, and service so that we can maximize our impact on the reduction of drug related harm in the UK and all over the world through the supply of great products and information.

Our Values
We are individually and collectively committed to putting integrity, the desire to do what we do as well as possible and making Exchange Supplies a great place to work at the heart of our values.

We demonstrate this through the quality of our work, and the display of mutual respect for each other, our customers, users of our products, our suppliers, the wider community and the environment.

Before that, the Vision, Mission, and Values statements were:

Our vision for Exchange Supplies
Is of a world class social enterprise, making a significant difference to the health of injecting drug users in the UK and all over the world, setting the standard for service, quality, innovation, and value.

THIS WAS UPDATED because we're part of a wider movement and it is important that our broader objectives are a clear part of what we are working towards for the future.

Our Mission
Our mission is to reduce drug related harm, and improve and prolong the lives of drug users.

THIS WAS UPDATED because 'mission' needed more detail about the work we do, and the way that we will do it.

Values statement
We are driven by the desire to do what we do as well as possible, the need to supply practical and effective products, and our belief in the need to reduce the harms caused by drug use and prohibition.

We are individually and collectively committed to working with integrity, and mutual respect for:
  • Each other;
  • Our customers (both drug services and drug users buying online);
  • Users of our products and services (drug users and drug workers);
  • Our suppliers;
  • The wider community; and
  • The environment.

THIS WAS UPDATED to make it a bit more succinct, and clear.







CONTACT

Exchange Supplies,
1 Great Western Industrial Centre,
Dorchester, Dorset DT1 1RD, UK

info@exchangesupplies.org

01305 262244

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