About us

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About us
Contact us! You can call 01305 262244 – contact details for the whole team are below We are able to answer the phone during UK office hours (8.30am to 5pm) to enquire about an order or get more information about any of our products. Your call will probably be answered by Helen Ph ... [More]
Protecting your information - our privacy policy You can buy from us with complete confidence that your privacy will be protected. Exchange Supplies is an organisation with its foundations in the provision of confidential healthcare to a group ... [More]
Introduction to Exchange Supplies We’ve written this section of the website to describe what Exchange Supplies is all about and give you the 'what happened, when and why', and explain the philosophy that drives us. If you’ve ... [More]
Directions for visitors to Exchange Supplies Visitors are always welcome, and we're easy to get to by train or car. If you're driving your sat nav won't bring you to our end of the industrial estate, so please check out the instructions belo ... [More]
Our background and history We know that there's other companies out there supplying a lot of the things we sell - we hope that you will want to buy from us because of our products, prices, service, passion and ethos. We've ... [More]
Our vision, mission, and values statements We know it might sound a bit pretentious having a vision, mission and values statements, but we think it's important for us, our customers, and the drug users who use our products to know who we are ... [More]
Exchange Supplies: a social enterprise We were a social enterprise before they had a name, and long before it was fashionable to be one! – Now an established part of the '3rd sector' social enterprises are part of a movement of organis ... [More]
Our ISO 9001 quality accreditation Everything we say, do, and provide to drug users gives a clear signal about how much we value them and their health. If messages or products are presented in an attractive, high quality and credi ... [More]
ISO 14001 and our committment to the environment We have always printed all of our publications on recycled paper, and done all we can to reduce our impact on the environment. During 2007 and 2008 we developed the formal policies, procedures, and ... [More]
Our MHRA medicines wholesale dealers licence In order to sell water for injections (which is a licenced medicine) we had to apply for an MHRA Pharmaceutical Wholesale Dealer’s Licence. When we looked into what was required, it became clear ... [More]
Payment methods Secure and confidential payment Our payments are handled by Sage Pay - one of the UK's largest secure payment handlers. Sage Pay give you fully secure and encrypted payment via your credit card ... [More]
Company details - the legal stuff (status, company registration, VAT, etc.) Exchange Supplies a limited company because this is the form that gives us the most freedom to innovate and take risks... Charities are (quite rightly) restricted in what they can do, and they ha ... [More]
Andrew Preston Andrew Preston is co-founder and general manager of Exchange Supplies. He was originally nurse, training as a general nurse from 1981-1983, working in learning disability from 1984-88, and then t ... [More]
Exchange Supplies reference in voluntary action and illegal drugs by Mold and Berridge Below is a brief excerpt from the book 'Voluntary Action and Illegal Drugs - Health and Society in Britain since the 1960's by Alex Mold and Virginia Berridge. We recommend the book - which captures a ... [More]
The website We hope you find our website easy to navigate, easy to understand, and easy to use. Exchange Supplies isn't one of those huge companies with hundreds of staff and a massive website with the bare ... [More]


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