Protecting your information - our privacy policy

You can buy from us with complete confidence that your privacy will be protected.

Exchange Supplies is an organisation with its foundations in the provision of confidential healthcare to a group who need their confidentiality protected more than any other – people who inject illegal drugs.

The products we sell are necessary for the maintenance of health, and we are totally committed to ensuring that people have the level of confidentiality they expect in order to freely access the products they need.

So you know we really mean it when we say we take your privacy, and right to confidentiality, very seriously.

We can dispatch goods to individuals in completely plain packaging - just tick the discreet packaging box as you checkout.

We do, of course, collect information about you when you give it to us on the phone or through the website, but this is for our internal use only, and will not be disclosed to anyone else.

The police/courts can issue a court order in an attempt to compel organisations to disclose information, but we have never had a search warrant issued against us, and would expect the police and courts to agree with our view that as a provider of health services it would be counter-productive for our records to be used to further a criminal case, as any loss of trust could cause serious public health problems.

Even if they did not agree, as we are clear that we would not cooperate with any such an order, the effort required to confiscate computers, and crack the passwords to gain access would be out of proportion to the negligible value of any evidence they might find means your data is safe with us.

We will never share our contact list with anyone, nor will it ever be for sale.

When placing an order you will supply your credit card or bank details to SagePay, but these will only be stored until your order has been despatched. We can only access these again by logging onto a secure server to assist us in resolving any query with your payment.

We respect your privacy and will not divulge data you supply to us for payment and delivery of goods without your permission.

All information is, of course, stored in accordance with the Data Protection Act.


Exchange Supplies,
1 Great Western Industrial Centre,
Dorchester, Dorset DT1 1RD, UK

01305 262244