Help / Contact Us

email or call 01305 262244

For website help / troubleshooting, please click HERE

We are in the office during UK office hours (8.30am to 5pm).

Your call will be answered by Elys (pronounced Ellis) Helen, Lisa, Chris, Mike or Claire who will be able to answer your query, or put you through to someone who can.

You can always email and we will either get back to you, or forward your email to the person best placed to help you.

Our postal address is:
Exchange Supplies,
1, Great Western Industrial Centre,

Our central email address is:

If you want to get a message to us please send it to, if it's out of hours you can cc

If you want to email more than one of us PLEASE use 'cc' so that we can see who has had it - don't email everyone separately. We're a small organisation, and everyone is very conscientious so we'll make sure your email gets to the right person and you will get a quick response! ;-).

Who's who?

Elys, Chris, Mike, Lisa - the customer service team:

Andrew Preston (founder, general manager, web site):
01305 262244
07768 441 796
...available pretty much all the time to answer your enquiry: it's usually best to email, especially in the evenings.

Helen Phillips (Pack supply manager):
01305 262244

Nick Wilson (Business development manager)
01305 262244
07989 582 527

Monique Tomlinson (Account manager)
020 8269 0662

Louise Evans (Account manager)

Belinda Cole (Database manager)
01305 262244

Simon Izod (Head of finance)

Natalie McRobbie (Finance manager)
01305 262244

Will Scott (Logistics)

Jake McEwen (Compliance)

The warehouse product dispatch team
Managing the stock in our 3 warehouses, and packing your orders for next day delivery include Scott, Jane, Leah, Jo, Jack, Jack, Nadine, Georgia, Bridie, and Kat - all contactable via, or call the main switchboard.

The pack packing team
Managing the stock and preparing and dispatching pharmacy packs over at our pack packing centre across town, the pack packing team can be contacted via Lisa Smith,, or Helen Phillips


Exchange Supplies,
1 Great Western Industrial Centre,
Dorchester, Dorset DT1 1RD, UK

01305 262244