Our 'contract list' service
'Contract list' is an upgrade to our webshop introduced in July 2021 that uses the webshop code base developed to enable us to offer the NSPdirect service, to also enable NSP delivery sites to set up ... [More]

Our story
Exchange Supplies is a unique social enterprise — established to supply products, information, and services to improve and prolong the lives of people who use drugs. To view a short film expl ... [More]

More about Exchange Supplies
Links to our contact details, company number, VAT details, and also more information on what being a social enterprise means to us, and our vision, mission and values statements. To make it easie ... [More]

Help / Contact Us
email info@exchangesupplies.org or call 01305 262244 For website help / troubleshooting, please click HERE We are in the office during UK office hours (8.30am to 5pm). Your call will be answe ... [More]

Our shipping services: Free standard delivery for orders over £25 This will go out the same day, usually with Royal Mail 48 / second class post, which is fairly reliable, but can take up to 5 ... [More]

We Ship Worldwide
We ship all our injecting equipment to individuals and drug services wherever they need it. Shipping usually takes around 3-5 days to addresses in Europe (currently often 7-10 days), metropolitan dist ... [More]

Christmas 2023
You can buy online 24/7 and we'll ship as soon as we can. Over the Christmas period we will dispatch orders as soon as we can, but please be aware that orders placed between Mon 18th and Wed 20th ... [More]

Purpose | Values | Vision
Purpose | Values | Vision Exchange Supplies is an ethical purpose and values driven social enterprise, and we think it is important for everyone — our customers, the people who use our products ... [More]

Company details - the legal stuff (status, company registration, VAT, etc.)
Exchange Supplies a limited company, the company's registered office is: Unit 1, Great Western Industrial Centre, Dorchester, Dorset, DT1 1RD. * The company name 'Exchange Supplies Ltd' is r ... [More]

Our ISO 9001 quality policy
Everything we say, do, and provide to drug users gives a clear signal about how much we value them and their health. If messages or products are presented in an attractive, high quality and credibl ... [More]

ISO 14001 and our committment to the environment
We first achieved ISO14001 in 2008, in 2018 we transitioned to the new 2015 standards. Our Environment policy is: Exchange Supplies is committed to the protection and enhancement of the environm ... [More]

Protecting your information - our privacy policy
You can buy from us with complete confidence that your privacy will be protected. Exchange Supplies is an organisation with its foundations in the provision of confidential healthcare to a group ... [More]

The website
We hope you find our website easy to navigate, easy to understand, and easy to use. Exchange Supplies isn't one of those huge companies with hundreds of staff and a massive website with the bare ... [More]

Directions for visitors to Exchange Supplies
Visitors are always welcome, and we're easy to get to by train or car. If you're driving your sat nav using postcode alone won't bring you to the right end of the industrial estate (and you can't ... [More]

Our Brexit Plans
Last updated 04.10.2020 All the information we've had from the government indicates that imports from outside the EU will be unaffected so: * Unisharp needles * Unisharp syringes *Total Dose ... [More]

Job Advert: Vacancy for someone to join our customer service team, based in Dorchester, Dorset.
Updates: *18.05.2021 — job posted online *21.05.2021 — Heading changed to 'New customer support role(s) as in addition to the full time post, we may create a second full or part-time r ... [More]

Exchange Supplies: a social enterprise
A growing part of the 3rd sector, social enterprises are a movement of organisations that tackle a wide range of social, health, and environmental issues, and operate in all parts of the economy. S ... [More]

Our MHRA medicines wholesale dealers licence
In order to sell water for injections (which is a licenced medicine) we had to apply for an MHRA Pharmaceutical Wholesale Dealer's Licence. When we looked into what was required, it became clear th ... [More]

Payment methods
Secure and confidential payment Our payments are handled by Sage Pay - one of the UK's largest secure payment handlers. Sage Pay give you fully secure and encrypted payment via your credit card or ... [More]

Andrew Preston
Andrew Preston has been the general manager of Exchange Supplies since he founded the company in 2002. He originally trained as a general nurse from 1981-1983, then worked in learning disability ... [More]

Exchange Supplies reference in voluntary action and illegal drugs by Mold and Berridge
Below is a brief excerpt from the book 'Voluntary Action and Illegal Drugs - Health and Society in Britain since the 1960's by Alex Mold and Virginia Berridge. We recommend the book - which captures a ... [More]

Website help / troubleshooting
*Payment not going through? If you are placing an order on your mobile phone using mobile data, sometimes signal break up can prevent the security protocols being completed uninterrupted — if y ... [More]


Exchange Supplies,
1 Great Western Industrial Centre,
Dorchester, Dorset DT1 1RD, UK


01305 262244